Blue Dart Express — Parcel delivered late and with stolen items

Hi Blue dart,
Sorry, I need to approach you directly for justice.I, Jimi Gajab, has sent a parcel to Canada via Bluedart. My tracking number is #[protected] on 5th Nov 2020.
The parcel was supposed to be delivered at the address Brampton, Canada to Mr Niraj Parikh. But it was by mistake delivered to USA.
I had sent the parcel via bluedart agent (super Air International, malad Via skyline Express)on 5th November 2020. Since then the update on the tracking id was showing that it was still in Mumbai.
My sister-in-law lives in Canada and was hoping to get the parcel before Diwali.
The tentative date for the parcel to arrive in Canada was 9th November 2020 but it has delivered on 20/11/2020 after lots shocks mentioned below !
Firstly, while Tracking on Blue dart website till 20/11/2020, Shipment was showing at Mumbai airport, though it was delivered without any label to my SIS in Canada. Surprisingly, the shipment label was not mentioning Mr Niraj Parikh, and It was in the name of Mr Ravi USA. PFA : Proof for the same.
This parcel were having food items but most of the items are opened, and some items were stolen. Photo attached.
After two days, They have received another parcel for someone else without any intimation, prior calls and Label. Shocking !
My SIS has immediately informed the local DHL to return it to right person.
Bluedart has always been one of the best courier services, but this time it has been highly disappointing as there was a blunder in delivery. I have spent almost 15 days in troma and tense.
We have already communicated above all to
Asst. Manager - Customer Service)
Blue Dart Express Limited
Near Terminal 1B, CSMI Airport Road, Santacruz (East) Mumbai 400 099, India.
[protected] |' +[protected]│ │ www.bluedart.com
Customer Care Network Advisor
DHL Express (Canada), Ltd.
18 Parkshore Drive
Brampton, ON L6T 5M1
Phone:[protected]
www.dhl.ca
And requested her to Kindly process for 100% Refund with Huge Componsestions towards mental Harassment and troma to my relative.
Today, I again finally spoke to her and she said i have coordinate with skyline express regarding my parcel refund. This is not acceptable.
I am a working individual and it is highly stressful to constantly follow up on this process as I do not get so much time. It is affecting me mentally.
It is very annoying to constantly follow up with different people.
I will be highly obliged if you can escalate this issue and let me know what is the status of my refund as it is highly disappointing and I am feeling highly vulnerable right now. Local Agent is not giving proper answers and update.
Kindly get back to me at the earliest.
Thanking you,
Jimi Gajab