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Blue Dart Express — payment

Hi,

On 27th dec a parcel was delivered through bluedart. Order number :[protected].
I had asked the blue dart rep if i can make an online payment. He told me that there is a process of making online payment and the payment went through mosambee. I made a payment of 2400. The rep told me that the payment is not reflected from their end and wanted cash payment. Even though i had a confirmation that the payment was processed through mosambee, but the rep disagreed to it and asked me to contact the bank. And the rep collected cash payment for 2400. I called my bank and lodged a complaint and they confirmed that the payment has been processed. I am attaching the screenshot of online payment.
Kindly check and refund the amount

Regards,
Sheena heloise
payment
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Complaint Status


[Jan 27, 2019] Blue Dart Express customer support has been notified about the posted complaint.
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    Blue Dart Express
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    8718
    Pending
    0
    Resolved
    712
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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