Blue Dart Express — Poor service and false information

Address:

560097

I was supposed to receive a consignment sent through blue dart courier vide awb no. [protected], which was to be delivered on 25th may 2017.

I was tracking the delivery which was out for delivery and should have been delivered by evening. But to my surprise, at the end of the day the message says “delivery attempted – premises closed.” this is a house address and my house is never closed. Even if we have to go out, the in-house housekeeping staff are always there 24 hours. Yesterday’s situation was, the entire family including me were at home, and i was expecting the consignment.

Your deliver boy has not called me and has failed to turn-up or was lazy enough to deliver and has given a false reason for non-delivery of the consignment. Neither was i provided the delivery boy’s contact number by blue dart, for my follow-up.

For your information, i have received 2 consignments in one delivery from amazon at 7:47 am, and 1 consignment from flipkart sent through delhivery at 1:18 pm.in both the instances, the delivery boys called me to ascertain my address and the delivery was made promptly. Apart from that, the mobile number of the delivery boy is sms’ed to me, just in case i need it for any follow-up.

Earlier too, i had faced a similar issue with blue dart (And it happens only with blue dart) wherein the delivery boy had given a false reason saying the house could not be traced, in-spite of it being very easy to locate being on a prominent main road. After i escalated the complaint to blue dart, by suggesting ways to improve your service and efficiency, mr. Ravindran from blue dart called me and assured me that the consignment will be delivered the next day and such problem will not repeat again. The same was delivered the next day before noon, without any effort.

I am starting to believe that, no efforts are being made to improve the quality of service other than to give a simple apology and assurances that the same will not repeat again. You have a long way to go in improving the service and restructure the entire system and make it fool proof. I don’t see it happening in the near future.