Blue Dart Express — product not deliver by shipment

Never attempt to deliver the product instead making an excuses. The shipment never attempt to deliver instead i got a message and saying that consignee refused to accept. But i never refused to accept it instead i am waiting my order to deliver. I am very unhappy about this service. And when i track my order it mentions that necessary charges pending from the consignee.. The shipment never give me a call to deliver my order and today i call the customer care and they responds me by saying that you are failing to give the money.. The shipment never attempt to deliver i never refused to accept or fails to give the money for my order.. I am waiting to deliver it.. I am very unhappy about the service