Blue Dart Express — product not received not deliver held in location

Address:

Cuttack, Odisha

Dear sir,
My tracking no is [protected]. The shipment is arrive my location on dated 16.10.2019 but at cuttack office they held my product and not deliver to me. And i also contacted to them they said its more distance. And i will deliver later
So sir kindly inform me if you don't deliver my pin code so why you accept for pick up this product
This product is very important for me. So why you play game like that i know your brand is world famous but i don't see any worker of yours seen that to serve to their customer.