Blue Dart Express — regarding offending behaviour of blue dart delivery boy (faisal momin)

Address:

421302

To,
The nodal officer,
Blue dart, bhiwandi branch.

Sub : complaint against blue dart delivery boy (Faisal momin)
Ref : 1st order no.:[protected], 8th june 2018,
2nd order no.: [protected], 12th june 2018

Dear sir,

With due respect i regret to lodge this complaint about the extremely offending behaviour of one of your delivery boy faisal momin. Bhiwandi branch. I have mentioned my order no's on the above reference 1st order no.:[protected], dated 8th june, 2018. 2nd order no.: [protected], dated 12th june, 2018. Bhiwandi branch.

One of your delivery boy faisal momin of bhiwandi branch blatantly refused to deliver the goods on my given address. (1st order), first he phoned me that i couldn't come to your address, because i have left past the location as i have no time to deliver the goods on your given address i have many more work to do. When i enquired phoned him to know about my delivery status he blatantly refused to come on my given address, on top of that he asked me that you come to me and collect the goods to some other address. Also he told me that i am going to cancel your delivery if you will not come to collect your goods, and he message to the company that location undetected and shipment held at location. His tone and approach was very rude and offending this is the description of my first order.

Sir, now i am giving you the description of my second order dated 12th june, 2018. This time delivery boy faisal momin didn't deliver my goods again second time and he message to the company that the address unlocatable / landmark needed. Infact i have provided a very clear landmark in my order.
Landmark : behind star hotel dhamankar naka. Which is very popular and famous landmark. He again showed a very negligible and irresponsible behaviour, neither he had called me to know my address.

I request you most humbly to kindly look into this matter with urgency. I have to pass a great deal of pain and trouble because of your delivery boy faisal momin bhiwandi branch. I have lost my valuable time and energy. Sir i request you to take a strict action against this rude and offending delivery boy faisal momin. He is bringing a very bad name to "blue dart" if such kind of delivery boy will exist in your company then they will bring a very bad name to your "blue dart" and will ruin the reputed company like blue dart.

I the undersigned complainant will be looking forward that you will take some quick and serious action against him or i have to take my complaint to the higher authority of blue dart.

Yours faithfully,
Siddiqui mohammad ali akhtar
Bhiwandi. Dist - thane.
Mobile no.: +91 [protected]