Blue Dart Express — regarding the response from the sales representative

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Vide this transaction id, an article was sent from amazon.. But the delivery agent said to collect the article from the office.
Why should i go and collect when i have already paid the shipping charges?
The reason uploaded in your website is that the address need a a landmark. Well, who won't know a reputed institution like nerist being a local resident in that place?
And the response over phone was that the parcel is big and they can't come for the delivery.
Sir, this is not the 1st parcel being ordered to this address. Previously many orders were delivered to this address by india post.
If you can't deliver to the door, just pay me the transportation charges to collect it from your office or send it via india post to my nearby post office at your own cost.