Blue Dart Express — Unethical and Pathetic customer service

Address:

Hubli Bluedart office. Renuka Nagar

My mailed dated 1st October below to Bluedart:
My waybill no:[protected] reached at the delivery location on 1st october 2021. I reached the hubli bluedart office to enquire on the same with my exchange product. The executive told me that the concerned executive who is supposed to check exchange is absent and asked me come next day. And now when I check the status its updated as "Customer not ready with exchange". First of all no delivery attempt happend and secondly I reached the bluedart office with exchange product and in return the current blames the customer. Is this the ethical practice. This is 3rd time I am facing such inevident status update by Bluedart. Any idea of improving customer service?

After the above mail they replied saying that the they resolve the issue and again on 5th October they did they the same thing, My mail to bluedart on 5th October below.:

Again the same update by the bluedart office. Wrong status update. They didnt even call me and blaming on me.
I dont want this order to be delivered. Kindly return it to the sender. I am no more accepting pathetic bluedart service. Let me post about this is public forum.

Kind request to everyone never ever opt for fraudulent and pathetic bluedart. Such an unethical behaviour