Blue Dart Express — without visiting door lock status is updated

Address:

Indore, Madhya Pradesh, 452016

I have received a welcome kit from kotak securities with awb no.[protected]. My address 8/101, shivalik, kalindi mid town, byepass road, devguradiya, indore 452016.
It was scheduled to be delivered yesterday. No one turned up but it was updated in your tracking system that it was not delivered as the door was locked.in fact we were at home and no one came. Again today we waited for the delivery to happen but no one came.
Your delivery boys are so unprofessional and derilect. How can they say door lock when they never visited our home? I find dtdc a much better courier. Taking this matter to kotak also so that they need to rethink on giving bluedart work in future.
I will receive a call from your office tomorrow asking me to collect the parcel from your office. This has happened once already few days back.
Can you look into this and get back to me by tomorrow morning. My number [protected].
Samuel sudhakar