[Resolved]  Blue Star — Defective AC and Pathetic Service from Blue Star

Address:

Lucknow, Uttar Pradesh

I have purchased a BlueStar Split Airconditioner 1.5 Ton from Surendra Electronics Mahanagar Lucknow on 6th April 2015 and the same was installed on 8th April 2015.From Day 1 there was no cooling in the AC. As the AC was still under warranty so logged a complaint with BlueStar and engineer visit was arranged, the engineer told is that the cooling problem is due to oil in the pipe.He later told that the problem has been resolved and went away but next day again there was no cooling. We have logged so many complaints after that and each time engineer visit was arranged and they told some fault or other but the problem was not reolved.Finally their supervisor from Cool India, Service center Mr Shahid([protected]) visited our place after so multiple calls and told that the AC is defective and he will prepare a report and submit it with BlueStar and AC will be replaced but again no action was taken. Later on contacting BlueStar we came to know that Mr Shahid has mentioned 'No cooling due to wrong installation and Room size' although the same has been checked by BlueStar personnel before installing AC. Now after so much follow up still no action has been taken by BlueStar.This is my first product from BlueStar and no need to mention the expirience is horrible. After loosing my hard earned money and suffering so much there is still no action taken by BlueStar.This is pathetic.Please relace my AC or refund the complete amount else I have to take some legal action against this company. Rachit Sethi Cell - [protected]