Blue Star India — 300 l deep freezer

Address:401208

Respected blue star team,
I hemant matwankar from vasai had a problem with my deepfreezer of 300 ltrs.. It had freezing related issues it was not working properly. So i contacted the customer care number [protected] on 16.04.18 so they said that their engineer will visit in 24 hours and will call before he comes...
Their engineer with mobile number [protected] and his name was shadab visited on 17.04.18 he said that the "overload" named part is damaged so need to replace it so i asked for the cost he said it'll cost you 4250 i said it's not expensive can you give some discount so he called his senior and said he's been permitted to give 10% discount on total bill. So it came to 4250 + 350 visiting charges so he gave me a discount of 460 and i paid him 4160.. I asked for bill he asked me to give my email and i gave same he said i'll get bill on email which i've not received yet.. He also gave me[protected] customer care number. Later after 2-3 hours i noticed that the ice is not forming in the deepfreezer. So i called the engineer and customer care number regarding the issues but both said engineer will come late evening but none turned up...
My concern is that there are goods worth 25000+ in the freezer if it gets spoiled who's the one to be blamed or responsible i'm going to take this issue damn seriously and approach consumer court...
The so called agencies whom you hire do not even provide a id card to their employees how the hell do we know that these people are genuine. Later at 6 pm when i called customer care number they said they'll call in 30 min but no one turned up...
So i again called customer care and the person over there talked to me very rudely and i also have the recordings of the same where they are giving me badwords as well..
Address is sai om pizza shop no 10 mother teresa apt opp dhfl office evershine city vasai east.
Please give me number of your senior most officer or p. R. O. For vasai area who would take up the issue seriously and get the problem resolved asap. And i'll share the conversation recordings with him..
You can reach me on [protected]... I do not have any documents or bill as such...
Please do the needful asap..
Yours faithfully
Hemant matwankar
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