| Address: Kasturi Buildings, Mohan T Advani Chowk, Jamshedji Tata Road Mumbai Mumbai City District Maharashtra India 400020 |
Ticket id is B[protected] and Customer ID is[protected].
For the above AC complaint we got a feedback from them that, Need to replace another component for the same GAS leakage issue that had occurred before 8 months. On the last complaint ticket ID B[protected] (Same gas leakage issue) they resolved by replacing a component and it was on warranty. Now, for the same gas leakage issue they have to replace another component, where we have to pay for that because of warranty expired. Indeed, they have done some workaround in the warranty period and comes with new issue where we have to pay because of warranty expired. We find it as a cheating case as they were planned to service it after the warranty period.
We had a discussion with Bluestar AGM in Thrissur and he told as they cannot grantee on gas leakage issues for more than 3 months and for them "The refrigerant gas is non toxic and evaporates as soon as leak occurs". which is not tolerable as we all know about "refrigerant poisoning" and environment issue occurs due to refrigerant gas leak. Bluestar should consider gas leak as a negligible case.
We lost trust on the Blue star AC that we have currently with us because of frequent gas leak and above services issues. So we want to replace it with another one or repayment to avoid gas leak issues again on the existing one. Was this information helpful? | 
