Blue Star India — blue star deep freezer 500 liters

Address:

Hotel Lakshimi Venkateswara opposite warhouse beside vaishnavi automobiles bengaluru road challakere chitradurga karnataka, Chitradurga, Karnataka, 577522

Hi team,

I have purchased a blue star deep freezer 500 ltr on 1st week of march 2019 from vijayalakshmi electronics challakere chitradurga india.
We started using the deep freezer post-installation and we notice that the cooling of the freezer (Blue star) was not good as compared to the other one. On 18th june 2019, it stopped working.
The power connection is good but if we switch on for the entire day also cooling will happen.

I tried to make a complaint to vijayalakshmi electronics but no one responded properly. I thought of making a complaint to the blue star as i think vijayalakshmi electronics was trying to hide the problems. When i called the blue star service centre ([protected])
And registered a complaint on 22nd june 2019.
Vijayalakshmi electronics sent a blue star technician to check it but that dint check properly simply suggested that your electric connection is not good to try to change it.
Based on his suggestion we requested keb person to check the connection and he confirmed everything is right and blue star technician misguided you people. I have paid 1500 to check the whole electricity connection is proper or not.
One of the technicians advised that there is some compliant/manufacturing defect with this equipment that they could not rectify till date.
Post that we contacted the dealer from "weather refrigeration syed ilyas bellary". Dealer is asking us to send the product to bellary to get it repaired and he is not responsible for any damage while in transport.
Is this a way to give doorstep support for blue star product?

We are really frustrated with several complaints and followups with the support team, seller and dealers.

When i called blue star customer care they will say "a blue star technician would get in touch with you as soon as possible" but we waited almost a month till date the product is not repaired and its not working status.

Therefore, we insist blue star replace this faulty deep freezer with a new one or refund us the purchased amount of inr 32, 000/- with an additional amount of inr 10, 000/- to cover up the additional costs incurred by providing us with this faulty deep freezer.

In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “consumer redressal forum” and bring to the attention of media how consumers are being neglected/cheated.

Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.

Best regards,
Ramesha