Blue Star India — Window AC not working

Blue Star India — Window AC not working

S Sharma Geetanjali Jun 26, 2022 Jun 26, 2022 This thread was updated on Jun 26, 2022

Hello sir This is Geetanjali Sharma from Chandigarh and I want to inform you that I have purchased an Inverter window AC 1.5 TR 5 star (5W18GBTI) from Utility Engineers SCO 309-310 Sector 35 B Chandigarh last year on[protected]. Further the AC was not working from last 4 days i.e from[protected]. I have called utility engineers and discuss the matter with them they get my complaint registered under ticket no B[protected] and customer ID[protected] on[protected]. On[protected] an authorised technician from Blue Star visited our place to check the AC. After checking the AC he said that as the AC was not under warranty you have to pay Rs 15000 for AC repair. Proof attached for your reference. I asked him that I want to talk to your senior then he gave me the contact number of Mr Shivam, I called him but again I was disappointed on hearing the same. I have also called your customer care regarding the same and I request them to connect me with some senior authority as to disscus the matter but they told me that I have to pay Rs 15000 if I want to get my AC repaired. The AC costs Rs 31500 and just after 1 year 3 months and 11 days it suddenly stopped working. I have shocked to see such a poor quality product sold by a renowned company like Blue Star. I am sure that the company has used low quality parts in this AC that's why it has stopped working. I have old parents and small children at home and without AC in such a hot weather it was very very difficult to manage. I have mentally disturbed due to the irresponsible behaviour of your company. How could you say that I have to pay Rs 15000 for the repair of product that costs Rs 31500 just after 1 year. This is highly unfair and unethical. I am not going to pay anything for the repair because the reason for this is low quality parts used in the manufacturing of AC. Please look into the matter seriously as it will effect the name and fame of your company. Also you are torturing the customer mentally. Please get my AC replaced by a new one with genuinely good parts as soon as possible. Regards Geetanjali Sharma Was this information helpful? No (0) Yes (0)
Blue Star India customer support has been notified about the posted complaint. Jun 26, 2022 Updated by Sharma Geetanjali Hello sir This is Geetanjali Sharma from Chandigarh and I want to inform you that I have purchased an Inverter window AC 1.5 TR 5 star (5W18GBTI) from Utility Engineers SCO 309-310 Sector 35 B Chandigarh last year on[protected]. Further the AC was not working from last 4 days i.e from[protected]. I have called utility engineers and discuss the matter with them they get my complaint registered under ticket no B[protected] and customer ID[protected] on[protected]. On[protected] an authorised technician from Blue Star visited our place to check the AC. After checking the AC he said that as the AC was not under warranty you have to pay Rs 15000 for AC repair. Proof attached for your reference. I asked him that I want to talk to your senior then he gave me the contact number of Mr Shivam, I called him but again I was disappointed on hearing the same. I have also called your customer care regarding the same and I request them to connect me with some senior authority as to disscus the matter but they told me that I have to pay Rs 15000 if I want to get my AC repaired. The AC costs Rs 31500 and just after 1 year 3 months and 11 days it suddenly stopped working. I have shocked to see such a poor quality product sold by a renowned company like Blue Star. I am sure that the company has used low quality parts in this AC that's why it has stopped working. I have old parents and small children at home and without AC in such a hot weather it was very very difficult to manage. I have mentally disturbed due to the irresponsible behaviour of your company. How could you say that I have to pay Rs 15000 for the repair of product that costs Rs 31500 just after 1 year. This is highly unfair and unethical. I am not going to pay anything for the repair because the reason for this is low quality parts used in the manufacturing of AC. Please look into the matter seriously as it will effect the name and fame of your company. Also you are torturing the customer mentally. Please get my AC replaced by a new one with genuinely good parts as soon as possible. Regards Geetanjali Sharma
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