[Resolved] Bluedart — package never delivered but website shows that the package has been delivered on 30th may 2020 at 3.41 pm and received by me.

DINESH AILANI

from Mumbai, Maharashtra

Website:

www.bluedart.com/web/guest/trackdartresult

I placed an order on amazon, order id[protected]. The product delivery date was given as 30th may 2020.

Amazon shipped the prouct on 22nd may 2022 and since then i have been tracking thr status on bluedart website.

The waybill no [protected], reference number 125623.

The product is never delivered and received by me but on the website it is showing as delivered on 30th may 2020 at 3.41 pm and received by me. I just checked my cctv footage of the mentioned time and there was no delivery attempt.

Whereas on amazon website, the status is showing as delayed a d expected date to receive is 4th june 2020.

I tried contacting your customer service team but no one was available to take calls. I even emailed them but no response.

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Jun 2, 2020

Complaint marked as Resolved

Received email from [email protected] and [email protected]. Blue dart made a huge blunder and their customer service team didn't apologize for the same. I am not the only customer who faced this issue. There are thousands of similar complaints against couriers companies with similar instances. Not only this some courier staffs were abusive and rude. I received the product but seller sent me incorrect product hence i put the return request. I am thankful to this form for the help.

Blue Dart Express customer support has been notified about the posted complaint.

May 31, 2020

Updated by DINESH AILANI I am surprised to receive message from blue dart, asking to acknowledge the delivery when the product is not yet delivered. Seems that courier team have taken the product and updated as delivered.