Bluestar — A/C Replacement

nrameshmct

from Ariyalur, Tamil Nadu

Address:

Chennai, Tamil Nadu

As of now i have been raised 10 tickets for the repair work in the split A/C - 3star 1.5T which is in warranty.This issues has been addressed by Mr. Muthuraj and team. It was worked out and fianly they came to the conculation is that entire unit to be replaced.Past 6 moths this unit is not working well due that my electricity bill was around Rs.10000. which I can not spare as a individual.Regarding this issues Mr.Muthuraj was not responding and this was directed to Mr.Mathivanan. After discussion with Mathivanan, the next day i.e10/6/2015 the entire unit was replace and regarding the electricity bill, he committed that, he will take it up to the top management and he will revert with the positive result . which is totally depressed my mind, why should I do this much follow up??.I think service engineers are working for their individual promotion showing to the management that, my area is very less concerns but its not really.So coming to the point:I need my electricity bill amount Rs.10000 that how are you going to pay. TICKET NO CALL TYPE DATE I[protected] INSTALATION 9/10/2014 S[protected] SERVICE CALL 13/3/2015 B[protected] COMPLIANT 7/05/2015 B[protected] COMPLIANT 17/05/2015 B[protected] COMPLIANT 22/05/2015 B[protected] COMPLIANT 5/06/2015 B[protected] COMPLIANT 9/06/2015 B[protected] COMPLIANT 25/06/2015 B[protected] COMPLIANT 9/07/2015 B[protected] COMPLIANT 18/07/2015 B[protected] COMPLIANT 30/07/2015

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Sep 10, 2015

Updated by nrameshmct Regarding this i have written the mail to Mr. VS Ashok VP of service and i am waiting for the reply from him.
Mr.Mathivanan told me that he will do the energy consumption at my home but there is no target date for the same.
I spent Rs35000 for AC. Blue star ADD says that " We cools better than others" but really they irritate the customer better than others. If i not get the electricity bill amount and proper response. i will spread to social media to alert the people and to my friends.As per Mr.Mathivanan information AC compessor wil not cut off if we keep the AC interior unit @ 18deg cel this looks very funny. I will update this status after one week.