BMW India — BMW not replacing its own old car with a new one

We have a BMW X1 model since Jan 2011 which recently caught fire. We contacted BMW through their twitter handle and they assured attention which even after 25 days, we haven't got. However because your experience can not be based on just 1 episode, we decided to replace this with a new BMW however this didn't happen because BMW didn't want to value the existing car to bring down the down payment. They wanted more, as much possible to be paid up front if we wanted a new car as their finance team did not find merit in financing our case. But they are ok if we pay more downpayment which we didn't want to at this. Who invests money on a depreciating asset at this time. But considering we are an existing user whose car actually caught fire and is still looking to give bmw another chance, the dealerships seem least worried. They took the booking amount 20 days ago and haven't returned it still despite the fact that they are the ones who are expressing helplessness in replacing our existing car with a new one. The best part is, Bird Automotive, Gurgaon took Rs 2 lakh as booking amount and made a refund of Rs 1.98 lakhs.

Its not about the difference of 2k in the refund value but the over all experience a bmw user for over a decade has experienced with BMW. If twitter handle wasn't a good place to escalate the matter and bring it to attention, then I guess writing an email to their president Mr Pahwa (@ Vikram.[protected]@bmw.de) would have been. We were willing to exchange knowing that BMW is struggling with wire harnesses that came out o[censored]kraine but I guess this last action of your dealer bird through its representative Megha Mishra made the effort so worthless that instead of sending our review on email. We found it better be shared with others.

We do not expect any solution from BMW. You've only helped us understand that decade of a relationships holds no value. Old is not gold. New is the new gold. Thanks and we do not seek any compensation. BMW not replacing its own car with a new one is a message that is loud enough for every investor to read. Thanks
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