| Address: | Kolkata, West Bengal, 700029 |
Defective and substandard product.
I have been driving the new bmw 530d m sports since 20 jul 2017 and have driven around 2500 kms till date in urban good road condition.
On a long drive from asansol to kolkata on 11 oct 2017, while driving at a speed of around 70 kmph the front right tyre burst from the sides thus causing the vehicle to destabilise and start wobbling. What a harrowing experience. Reached home with spare tyre at 0200 hrs in the morning.
The highway road is nhai maintained and one of the best in this region. The vehicle is maintained immaculately. Tyre pressure was checked on 9th oct afternoon during refueling.
The tyre like many others of bmw for quite some time, as per available write ups in twitter and other media burst. And surprisingly if there was a leak or fall in tyre pressure the on board computer would have warned well in advance. None of this happened as the question of low pressure does not arise.
Now that i have intimated the dealer of the same, the first reaction is that it was our fault as the tyre pressure must have not been maintained.
Then the availability of a replacement. Not available in the near future. Best option go for a tyre of a different make. Service engineer suggests you change just the burst tyre with pirelli ones available after 19th october and pay the difference in price.
On querying i get to know that insurance will cover the tyre expense of the burst tyre. Why should i claim insurance and how have you decided that this is an accident or owners fault when you have not even seen the car or the tyre. This also leads to my losing no claim bonus from next year.
Also you want me to drive a car with different tyres from different manufacturers in all wheels.
Really alarmed.
Request a formal and proper explanation and remedy from competent authority. And how do i travel for the next few weeks as you have no tyres and the spare wheel cannot drive long.
Finally how do you plan to ensure the safety of the passengers with such unsuitable products.
Expecting a response soon, as i have yet to get one from the dealer of the work shop except verbal communication stated above.
Regards
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