Dear Sir/Madam,
This is to inform you that I am a customer of BMW X3 (Veh No. KA51MJ5040) since September 2016. Recently in August 2020 I gave my vehicle for service at Navnit Motors Bangalore. That time there was an abnormal sound hearing from the front side of the vehicle. With my strict instruction they checked and found damage at the front right side shock absorber. In that time the vehicle was under warranty, so they agreed that they would replace the damaged part when the stock arrives. Event though the vehicle was not in the good condition they asked me to drive the vehicle till the arrival of the parts. I gave the vehicle for service when it was on 70000 KM, Even after my continues followup the damaged part replaced only after when my vehicle reached at 72000 KM. By this time the other side got damaged and now there is oil leakage also at left side. When I informed this to the service persons Mr. Nagaraja N and Mr. Rahul Rajvans they are helpless to resolve the issue. We came to know that the other side got damaged only because of the late replacement of the damaged part. It is your responsibility to keep the sufficient stock of the parts, So I request you to replace the damaged part with no cost.
Kindly Look into this matter seriously and do the needful.
Regards, Benoy S Nair
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