BMW India — safety feature

Address:

Mumbai City, Maharashtra, 400086

Am the proud owner of bmw gt, (Details given below)

I have invoiced this on under the ownership of ms komal machindra. From you dealer in mumbai : navnit motor.

I must admit that the design and the engine are explampary in design and designed for maximum comfort. I also have a discovery (Range rover) and the aircon and the pickup etc of your car ie bmw is far superior,

When i procured the vehicle the safety feature was such that when the seat belt was put on both the front seats were not put on after the passenger was sitting it used to initiate an audio signal, this was a reflection of the safety feature that is expected of a bmw.

For the past few weeks the audio signal on the left seat was not operational inspite of a passenger sitting on it, during my routine (The first after purchase) servicing, i had mentioned about this anomaly and humbly requested the mechanic to look into it and rectify it.

To my great disappointment he very catogerically and emphatically informed me that such a feature doesnt exist at all in my vehicle by design and that i was in some kind of illusion, infact he went on to claim that he checked with other cars of the same make and has confirmed that its purely a figment of my imagination.

I am a professional and in sane mind and am sure that the safety feature (Indication by audio signal when seat belt not worn) was very much existing when i purchased the car, and must be the tactics of procratinating by a overzealous member of the worksop, and is in no way a reflection of the grave imporatnce that you as a brand give to such an important safety feature.

I would very humly request you to please look in to this matter and get back to me as i am anxious as i have my family members using this care and safety is paramount importance and is one of the prime decising factors for me to choose a bmw brand over any other vehicle.

The details are as follows

Make/model : bmw gran turismo. Tax invoice : sip215433. Name of dealer : navnit motors

Engine vin: 0021y149 wba8t3707jba34332

Milage on 31/01/18is 6, 460.

Reg, no mho2eu4511

Customer advisor stephen monteiro

Looking foward to a thorough invesigation and a detail reply, i am contactabel on [protected]@gmail.com

Warm regards

Shashi