BMW India — Unnecessary harassment

Address:

Bavaria motors, pune, maharashtra

Hi I am Ashish Shivnani, an owner of the BMW 3 series GT bearing the registration no MH14 FG 5228 from Pune, Maharashtra, India. Owning This model and brand was always my dream and hence was gifted to me by my dad when I joined business in 2015 November. This vehicle has always been very very close to my heart as being such an expensive special gift it has always kept me protected and safe. I never shared my vehicle with anyone and always drove it on special occasions hence it has only clocked 49500 km in 7 years. I loved my car so much that even bought a 10 year service package and a 5 year engine warranty as I had decided that I will never sell this car and treasure this gift. I regularly serviced my car on time in the BMW authorized workshop in Hadapsar pune as I am a car freak and I don’t like it dirty or damaged, dented etc.

3 months back I encountered an unusual issue on my screen showing a malfunction of the spoiler but when I drove it at higher speeds it automatically opened and closed as usual hence I did not feel the need to worry about it. 1 month later in August 2022 after encountering this problem I sent my car for a regular service and mentioned this problem to the service advisor Huzaifa who works at this Bavaria motor workshop in Hadapsar. He mentioned that my battery is weak and needs to be replaced but the vehicle can be driven for more kilometers, the spoiler is just working fine when he also drove it. Hence I didn’t feel the immediate need to replace the battery and I called the vehicle back after a regular service and checkup.

Last month one notifications again popped up on my screen that my seatbelts, airbags and pretensioner is malfunctioning, Also some days later one more notification popped up which mentioned that all my 4 tyres are punctured and I should check for Air pressure. I kept driving the vehicle after checking the Air pressure as I did not have a spare vehicle and I assumed the battery cells are weak and that is the reason its showing me these notifications. Three days back my Music system also started malfunctioning. I said enough is enough now lets get the battery replaced.

I asked the workshop as usual to please pick up my vehicle as always but they mentioned that due to the excess workload they cannot accommodate my vehicle. But after my several requests they agreed to pick up my vehicle on 18th oct which was very very kind of them. I requested the service advisor Mr Huzaifa to please return my vehicle on the same day as I don’t have a spare vehicle presently. He said yes initially, but later in the evening he called me that some parking brake mount needs to be replaced and I don’t get it replaced it will make some noise when I drive it.
I mentioned that parking brake was never an issue and I have never heard this noise while driving. He mentioned that you may experience it later so its better to replace it. I said ok if you feel its right then please replace it which costed me 7500 rs just for no reason. He said it is a 4 hour job and he will return me the vehicle tomorrow after replacing the battery, removing the notifications and solving the parking brake issue.

The whole day today I didn’t receive any call hence I called Huzaifa (service advisor) today evening to confirm the delivery of the vehicle at 6pm, but to my new surprise a new issue turned up.
HE MENTIONED THAT WATER HAS ENTERED MY MUSIC AMPLIFIER AND MY INTELLIGENT BATTERY SENSOR HENCE DUE TO THIS I HAVE TO PAY A MINIMUM CHARGE OF 150000 (TAXES EXTRA) TO REPLACE IT.
PLEASE ANSWER MY FEW QUESTIONS IF YOU DON’T MIND :-
1. I PARK MY VEHICLE IN A COVERED PARKING DAILY, HOW DID WATER ENTER MY BOOT AND NOT INSIDE MY SEATING AREA?
2. WHY DID IT NOT ENTER ALL THESE YEARS?
3. WHY DID ANYONE NOT DETECT IT TWO MONTHS BACK WHEN I HAD SENT MY VEHICLE FOR A REGULAR SERVICE?
4. IS BMW SUCH A LOW QUALITY BRAND THAT WATER ENTERS THE BOOT AREA AND DAMAGES THE ENTIRE INTELLEGENT SYSTEM AREA?
5. WHY IS THE SERVICE ADVISOR GIVING ME SURPRISES THE MOMENT I AM ASKING HIM FOR THE DELIVERY OF THE VEHICLE?
6. I HAVE BOUGHT A SERVICE PACKAGE FOR 10 YEARS, WHY ISNT THIS COVERED AND WHY ISNT MY VEHICLE CHECKED IN CASE OF ANY LEAKAGE ETC.
7. WHY DID NOTIFICATION TURN UP ONE BY ONE, IF THE INTELLIGENT SYSTEM WENT WRONG IT MUST HAVE SHOWN A COMPLETE FAILURE ALL AT ONCE ?
There seems to be no logic anywhere, The service advisor seems to be just misguiding me. Please note I work day and night and it is my hard earned money so I request whosoever reading this to please help me out and please look into this.

I have always been a BMW die hard fan and I just love my cars dynamic looks, performance, driving experience etc . The moment you press the throttle it gives you a sudden adrenaline rush but some bad experiences from the service team completely spoils the fun hence I request you to please please look into this and please help me out.

Thanks
Ashish Shivnani
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Hi I am Ashish Shivnani writing again, an owner of the BMW 3 series GT bearing the registration no MH14 FG 5228 from Pune, Maharashtra, India. Yesterday on 21st oct I visited the workshop after 3 days of handing over my vehicle at the workshop, it was a shock that the service advisor allotted to me Mr Huzaifa was on a leave since 3 days and nobody had a clue about my vehicle when asked. I met the customer relationship manager Mrs manaswini who inquired about my vehicle. I got to know that my vehicle was lying in an untouched state with water still inside my boot. I WAS INFORMED BY MR HUZIAFA THAT WORK ON MY VEHICLE HAS ALREADY BEEN STARTED AND THEY ARE ARRANGING TO RECTIFY IT AS SOON AS POSSIBLE BUT TO MY SHOCK BATTERY WAS STILL IN WATER AND NOBODY HAD EVEN REMOVED THE WATER OUT OF THE BOOT. THEY SAID WATER ENTERED BOTH SIDE OF MY BOOT DUE TO WHICH THE AMPLIFIER AND THE SENSOR SYSTEM BOTH GOT DAMAGED. I AM SHARING THE VIDEO SO EVERYONE CAN SEE HOW CLEARLY CUSTOMER IS BEEN MISGUIDED.

The water on the battery side is brown and clearly is visible that water has entered and stayed since a very long time. FIRSTLY WHEN VEHICLE WAS GIVEN FOR SERVICE 2 MONTHS BACK AND THEY SAW A SPOILER MALFUNCTION WHY DID NOT OPEN AND CHECK IF WATER HAS ALREADY ENTERED THE SENSOR SYSTEM AND WHY DID THEY NOT CHECK FOR ANY LEAKAGES OR DRAIN BLOCKAGE. I HAVE PAID FOR A 10 YEAR SERVICE PACKAGE RIGHT SO ITS THEIR RESPONSIBILTY TO CHECK IF THERE ARE ANY LEAKAGES OR DRAIN BLOCKAGES. WHERE AM I RESPONSIBLE ?

SECONDLY IF THERE ARE DRAIN BLOCKAGES AND THE WATER ENTERED THE AMPLIFIER SIDE ALSO SOME DAYS BACK HOW IS THE WATER AS CLEAR AS PURIFIED WATER. HOW COME THERE IS NO STAINING ON THE AMPLIFIER OR ANY RUSTING VISIBLE. ALSO WHY ISNT IT SHOWING ANY NOTIFICATION. ??

I requested the workshop guys to please let me know when can I get the vehicle and how can they help me, to which they responded that they will get back to me ASAP. So it’s a shock I will tell you that nobody reverted back, I called yesterday and Mr Abhijeet (service advisor) who said that please give me tomorrows time and I will revert back. I again called today and he said that he has mailed BMW group for support and they haven’t reverted back but he is figuring out the best possible way to help me which was very kind of him . But the main service centre guys have stopped picking up my calls since yesterday for which I also have all call records and logs.
If you want me to prove all this I can prove each and every word of it as I have all call records and recordings.

BMW being considered such a trusted and reliable brand all over the world, but everything goes for a toss when the dealership deals with a customer like this. I have shared a video of my vehicle along with the call log so everyone realizes I am not lying.

I request everyone who so ever is reading this to find a solution and solve this issue as soon as possible or else if things continue in the same manner I promise that things may not end nicely as its better not to test anybodys patience.

Please feel free to call or mail me.

Thanks
Ashish shivnani
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