Bnpl Sp Hub Dadar Mumbai — Pan card no - aaopa8235f (Acknowledgement no -[protected]) sent by speed post awb no ea[protected]in

I had applied for the pan card & expected to receive this card at my communication address. While tracking speed post awb - no ea[protected]in it shows that item booked on 9th april & reached at my destination on 15th april. It states item delivered (To nsdl).
Being a small town every one knows us from the post office. When we approached post office, they are saying that they haven't received any shipment with this number. I am at fix whom to believe. Where to approach for getting my card delivered? Kindly suggest. My details are as under
Aftab ahmad c/o master saeedul hasan khan - mohalla kalapiadah. Opposite raja ka talab, khairabad, district sitapur - pin code 261131.
Nsdl acknowledgement no-[protected]
Pan card no - aaopa8235f.
Sent by speed post awb no ea[protected]in