Boat — boat bassheads 100 become one-sided

Address:17-B, highway apartments, DDA, SFS Flats, Ghazipur, Delhi - 110096, New Delhi, Delhi, 110096

My earphones have become one-sided and i've been trying to claim the one-year warranty unsuccessfully. I've tried mailing my complaint to the official mail id, but it is already full, so it just reverts back as an error. I've also registered my product at the official complaint forum but there's been no response from the company's side. I'm afraid that by the time they respond to my complaint, the warranty would already be up.
I'm attaching my original order details as proof of warranty.
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Left side earphone not working properly and sound is very week

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