Boat — boat boat bassheads 100 not yet replaced. i gave them for replacement on 27th of july

I would like to hereby inform you that i had raised a replacement request for my boat bassheads 100 on 25th of july. Later on 27th of july my product pickup was generated for servicing and replacement. Its been almost 5th august but the product whether reached to company or not is not shown and whether it is repaired or not. The replaced or previous product is not yet delivered at the given address, neither i received any call from any of the executive regarding the delivery neither it is shown on boat official support site.
Ticket no. Is 1329291
Xpressbees awb no. Is[protected]