Boat — Boat earphones not received from replacement

Address:

C-255, second floor guru gobind industrial estate next to jay coach, shri ram Mandir road, Goregaon, Mumbai, Maharashtra 40063

Hello. I had sent my boat rockerz 265 for replacement as on of the sides of the earphones were not working and it has been over a month i have't received my product. I tried many times to connect to connect to the customer service but it is not connecting and they are also not answering to any of my mails. My ticket no. Is 1125975. I have also not received any messages regarding the shipment of the product. The courier company also said that they had delivered the product to them. Please help me.

Regards,
Pratyay gajbhiye.