Boat — boat replacement of headphone not received, ticket no.1155911

One side of wireless headphone was not working properly, so i raised complaint on 6 june 2020 and product is picked on 10 june 2020, after tracking my shipment it shows whhandover on18 june 06:29 pm. Now 15 oct 2019, its been so many days still no update from boat. Customer care not responding for calls and mails.
And the tracking i'd is[protected] on https://www.xpressbees.com/track-shipment.aspx

Please help here i want my headphone as early as possible... And update to.
Ticket no. Is 1155911