Boat — Delay in boat product delivery

Hello,

I have registered a complaint on boat on 26-Aug-2020. Complaint no is : 1458674

On 25-Sep-2020, service center received my product for servicing and on 14-Sep-202p i got status "Replaced product dispatching in 5 business days."replacement product is dispatched'. But still product not dispatched
I am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product.
Plz do the needful

Regards,
Ashish Rathour