Boat — delivery issue

Address:

51-1-45/8,srinivasa nilayam, ASR Nagar, Seethammadhara, Visakhapatnam, Andhra Pradesh, India, Visakhapatnam, Andhra Pradesh, 530013

I have complained that my neckband is not working properly and it is delivered to service center by 2 an Oct and I have checked my product track and they said it is replaced but when an I gonna get it delivered back ? Its 20 th Oct. I'm not even receiving any emails also . How could u guys be so irresponsible? Won't u bother about ur customers ?
My ticket no. is - 592104
I'm waiting for a response... I couldn't leave my money as simple as u neglect. Reply me fast !