Boat — earphone replacement

Address:

Indore, Madhya Pradesh, 452010

I have registered a replacement request on 23rd august 2019 but they pickup my earphone on 21st september 2019. According to company mail, door to door service maximum day 12-15 days. I am not getting my replacement product. I tried to connect customer support they said you will get your replacement within 12-15 days from your order pick up your day.
My boat ticket number is 473841