Boat — haven't received my boat earphones replacement

Address:

560029

Hey it's been 13-14 days they pick up my boat earphones for replacement.. Cause one of its side isn't working properly so i raised the complaint and they picked it up also but now there no status change from 10 days.. Help me guy's tell me what should i do in this... And there helpline number are also not responding to it this is total # i thought i will get back within 10 days but it seems like there no value of customer... Boat guys please don't make us fool by saying this that we will replace it for you and all..