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Boat — I haven't received my product back after claiming warranty although even after a month !!

I registered for claiming warranty on my boat neckband on 21st may, it got picked up on that same day and it reached service center on 24th of may. Now it's going to complete a month but I haven't received replaced product and also there's no information or any type o[censored]pdate of what's going with my product and when it will be returned.

My ticket no. is 2385668.
Please consider my complaint and deliver the product as soon as possible.
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