Boat — Missing accessories and a used product received with an open seal

Address:I received it from Imagine Marketing Private Limited, Bangalore, Karnataka - 560067

Hello Team,
First of all, I had a problem with the "Product Problem" list in the complaint registration page. It doesn't have the other option of "missing accessories and parts". Why is this the case?
And yes, the customer care number shows "not available" all the time? If they expect people to buy something from their store/brand, why aren't they keeping up a good communication service? I have trusted then with my money for the product and if that's not delivered properly/or given an old/used product with torn box and missing accessories, why would even one go for it.

I would request you to take this seriously and not give the customer a bitter experience and please address this concern in priority.

Thanks !
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