Boat — My replaced product is not dispatching from company

Address:Company main service centre is mumbai

I had registered a complaint for my defected boat airdopes 631 product for replacement on 11 dec 2020 and it was picked up by delivery boy in 2 days and reached to service centre on 15 dec 2020 and on 18 dec 2020 on tracking id it was showing your product will dispatch in 5 days and today is 5 jan 2021 i.e around 20 days and product is not dispatch yet. Is this a new scam this company is doing.
I m going to file a complaint against this company in consumer court and even going to register an fir against this. I have every proof that of thr company that your customer support are saying it will dispatch in 2 days whenever i m calling them. I always record their calls. And even no reply of my mail.

My ticket no is 1827746. Pls give me updates on my mail as in 1 day.
Otherwise i have to file a FIR against the company in gujarat police and consumer forum with the proof.

Pls resolve this as soon boat
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Battery issue

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