Boat — Product picked up but yet not return

Address:	2nd Floor, 19, 16, Hauz Khas Village, Deer Park, Hauz Khas, New Delhi 110016, India
Website:	support.boat-lifestyle.com/?ticket_no=2337648

I have complained for my neck band and it was under warranty. Neck band has picked up by blue dart for replacement as well as repair. On 8 may 2021. But till now compmay hasn't update anything about my neck band. What happened about my complain no 2337648 dated 8th may 2021. I query may time on customer care of boat but they are replying that " we will revert back after 48 hours.