Boat — Product sent under warranty not received back

My ticket no is 1162687. I had problem in my boat Rockerz earphone 255 and wanted to claim warranty. As per the company's policy and procedure, my product was picked by xpressbee courier partner on 16th of june itself but there is no update from the imagine marketing private limited. It was supposed to come back within 7-10 working days, but i have not received yet. The customer care number as well as the email support care of the company is not responding to any calls or messages.