[Resolved]  Boat — Related to my order wave connect

Address:

BAZAR ROAD BARKATHA

Dear sir/madam

I will order a boat wave connect smartwatch on 07/10/2022 and it's delivered on 14/10/2022
When I open the delivery package it's has been wave lite on the box
The outer package of smartwatch is of wave connect but the inner side is wave lite and i will place a replacement request to your company website and request has been accepted and a new replacement order has been placed on 14/10/2022 and the order I'd is :- 3006228EX1 has it has been delivered on 19/10/2022 and the wave connect is missing on the wave connect box and it has been a charger on the box

and it is a returned product of a another person of order date 11/08/2022 and her order I'd is :- 2585037 her bill has been found on the box

I will request you to please create a returned request and refund my money i am not able to again and again recieve delivery and replace delivery
Name:- SHAILESH KUMAR
My order number is:- 3006228
My replacement order number is:- 3006228EX1
Mobile number:- [protected]

Plesae solve this issue as soon as possible
And returned the product and refund my money
I will contact my times to customer care and they doesn't solve this problem and say wait for 24-48 hrs per day when I will call today he/she says wait for 48 hrs and say the response will come to wednesday 26th October because today tomorrow to Tuesday is holiday so I request you to please solve this issue as soon as possible
And
I will inform you to i will hand overed the product to courier partner, he says the reverse pickup is generated for Missing items and customer care says for warranty claim and say you have claimed a warranty claim on 22/10/2022 then I say to customer care representative i have no items for warranty claim then customer care check the details and then says you can claim for missing items but you mistake and claim for warranty and your watch is Missing from the box but when the reverse pickup is arrived to the company warehouse then our team check and provide you the watch, and it is our responsibility to provide your watch orginal and genuine

My order I'd:- 3006228
Replacement I'd :- 3006228EX1
Mob number:- [protected]

The reverse pickup AWB no:- [protected]

I will request you to please solve my problem as soon as possible and otherwise you will refund my money as soon as possible