Boat — Reverse pick, up done but new product did not received

1 Review
525 nirala nagar, Behind sjs public school, India
 Vanshika Chandani on Jun 1, 2020
I have bought a boss bassheads 242 black headphone, in two months it started malfunctioning, but because it was on warranty for 1 year, i filed a complaint and they asked me to return the product and they will exchange it. The ticket no. Is 1052969, with name of akash jha. Xpressbees picked up my product from my place, and till today i didnt received back my new fresh product. I tried sending enquiry many times, but didnt got any result. Awb no. Is[protected]
If you receive my complaint, please help me out.

Complaint Status

[Jun 01, 2020] boAt customer support has been notified about the posted complaint.
Verified Support
boAt Customer Care's response Jun 03, 2020
Hey boAthead sorry for the inconvenience caused to you, please reach out to us at [email protected] so that we can resolve your issue asap.
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    +91 22 4946 1882
    C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon, Mumbai, Maharashtra, India - 400063
    Boat - Reverse pick, up done but new product did not received