[Resolved]  Boat — warranty (replacing of earphones)

Address:

7/706, Malvani New Pariwar, Chatrapati Shivaji Raje Sankul , Near ganeshnagar , Opposite Ektangar Bus stop , Near Link Road , Kandivali West, 400067

I had purchased boat rockerz 255 sports bluetooth wireless earphones on 5/5/2019 for worth of rs - 1, 249. After few months my earphones both side stoped working i. E on 4th month from the date of purchase i. E on september 13th i registered a complaint and they provided me with a ticket number-548109, on the next day itself it was pickedup by bluedart delivery boy. I got a message on 16th september that they have received my earphones in there service center. I waited till 22nd september, i tried to track my product on their website by the help of ticket no -548109, it shows on 22nd september they had accepted my earphones for replacement, so i tried calling on their customer service number from the date of 23rd september, people in customer service are not even bother to answer our calls, it just keeps ringing. So i tried to google for help, i got to know all the worst reviews of boat that their company employees are least bother to answer phones, to replace product - their are people who didn't received their products which were in warranty and its been above a month.

I am really concerned about my product
Please help me.