Boat — Wasted my time and money

I ordered boAt zenit watch in charcoal black on November 11th. I got my order delivered but did not get the invoice firstly. Then called their customer service several times as I had to request for replacement but I couldn't do that without invoice. Their customer service was very poor, they asked me to email but never took any action. Then eventually I got the invoice after a lot of time and I they picked up the watch for replacement but later they mailed me that couldn't replace the product after two to three days and they will give a refund for that. Till then I waiting for the watch or the refund but it is still pending and I could get no help from their customer service.
My replacement number is 324881.
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