Body Care — regarding not proving the services for which i have already paid

My wife has purchased a body care services package on 25.12.19 for which we had paid rs 700 to the executive and rs 480 at the body care centre at a-15, vishal enclave, 1st floor, rajouri garden, new delhi -27 (Pics are available and will be send on whatsapp or through mail, could not be attaching due to some technical error). The date of services are valid for 6 months. Due to the complete lockdown in india, we could not avail the services which were provided and the card had expired on 24.06.2020. Now, we want to avail the services but the centre is asking for money to activate the services. I want to know if the lockdown has been implemented in complete india then why are they not extending the period of services??? Are body care not abide the law and rules of government of india??? And if not, then why should i not lodged complaint against the body care centre??? I want to know the answer. My number is [protected].