[Resolved] BookMyShow — Lost around 1500 on movie ticket which never book & i lost 1500 & still i have to book by bookmyshow app

alshair

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 380050
Website:	paytm.com

Hi complaint handel team,

For the following 2 orders my money deducted but movie ticket not booked & i not got refund

This happened on 22-dec-2016 & now we are in 3rd jan 2017 but still i not got refund to paytm wallet.

This is horrible service from paytm

Two times money deducted & only one time credit given for both of this order

[protected]
[protected]

I should get refund of

Credit of 736.19 &
Credit of 801.72

Please do needful & update my wallet balance immediately.

Please do not ask me more details, if you check my statement from 22 december to 24 december you will find all details.

I never able to book my movie ticket through paytm at all.

Your customer service team comes with reply that refund already given but only one refund given – not two refund… it should be two refund at two times money deducted.
Movies ticket never booked at all so it should be two refund as two debit done.

Your team needs to learn very basic maths.

Two times money deducted & only one time credit given for both of this orders.

Thanks
Alkesh

+2 photos

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Feb 8, 2017

Complaint marked as Resolved

Verified Support

Jan 08, 2017

BookMyShow Customer Care's response Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Comments

Shashvata

from Lucknow, Uttar Pradesh

Please replace by seat no. in case the seat is free on same class.

BookMyShow Customer Care's response, Jan 8, 2017

Verified Support

Hi,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

vikassanskrit

from Delhi, Delhi

I have paid rs 679/- on 05/01/2017 for dangal movie from debit
card no.-[protected] txn id[protected]
kindly refund my amount-rs.-679/-

BookMyShow Customer Care's response, Jan 13, 2017

Verified Support

Hi Vikas,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.