Book My Yatra — Amount not refunded

Address:	560035
Website:	yatra.com

Dear Yatra,

I tried to book a ticket on 1/12/2016. The money got deducted from my account and i was never refunded.

I tried to call Yatra multiple times with no luck, I raised complain in yatra portal as well but i got the response from them that the money never reached them and they suggest to check with my Bank. I checked with my Bank as well and they confirmed that the amount was indeed transferred to Yatra.

My Yatra booking transaction number is[protected]

1) Date of Transaction. 1-Dec-2016

2) Payment mode (Credit Card/Debit Card or net banking) Net Banking

3) Bank Name. HDFC Bank

4) Amount Charged. 3829

5) Transaction reference provided by bank.[protected]/YATRA COM

Bank Complain number - BANC[protected]

Now i am not sure what is the next step, Bank can not lie to me as even in my bank statement i can see the money is deducted, which let me conclude that Yatra is cheating me and not providing any refund. Just to let you know i am following religiously on this issue with Yatra since 3 months but with no luck. I hope i get attention of some senior Yatra resource who can look in to the issue.

Kindly let me know if you need further information from my side and please do not provide any number to reach out as i am done calling to Yatra. Its your mistake and you should call me . I think with the details above you should easily able to fetch my contact details

Regards
(Was)Loyal customer of Yatra