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Booking.com — no confirmation email sent and harassing by the staff of the place booked for.

I booked for a dormitory for a month of may, 2019. Note that no prepayment was done by online booking. On the day of arrival, i was asked to pay half of the total amount and half later as requested. But, when entered upon the premises and provided with the room, nothing was same as the pictures portrayed, no cleanliness and the bathrooms and washrooms were a total mess. Within 1 hr of realization of the same, i requested for a cancellation. But, no cancellation on the part of the place was done. They asked me to send the cancellation to booking.com but the site didn’t even provide for my trip details in the trip section and neither was it reachable on call for any such grievance. Hence, cancellation became a big deal where i was found helpless at the end of the day as they required me to pay the 15% commission for cancellation and 500 Rs. for just 1 hr of check-in which by the way was a total misrepresentation on the part of the booking.com in showing the wrong pictures of the place.
Regretted booking from Booking.com for the first time as i was harrassed even to pay or face consequences. And coming to an unknown city to face such issues was not a great experience at all rather a mood killing and full of harassment experience.
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