Booking.com — misinformation

Address:688001
Website:booking.com

I booked a hotel in allepey to stay between april 11 to 13 of 2019 through booking.com and the name of hotel is vrindavanam heritage home. I booked the air conditioned room for stay as per the description provided in the website. The price for it is 1980 rupees.

But when i reached the hotel, the hotel staff argued with me saying that it is a non air-conditioned room and if i want air conditioned room, then i have to pay 4000 rupees. I went with my wife and it is night time. I just showed them the booking mail showing that it is air conditioned but they refused to give me.

So finally i paid 4000 for the same room which is not fair to me. Because the misinformation is from their side and i paid the penalty. Please review this issue and i request to raise a complaint on them and resolve by refund my excess amount.

My booking number is [protected] (Booking.com)

Vrindavanam heritage home
+[protected]
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