Booking.com — refund is not initiated after 1 month of the cancellation

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:booking.com

I have cancelled my reservation for neemrana hotel, jaipur through online booking.com site on 14th august 2017 with 0 cancellation cost. Reservation id is [protected] (Pin code 5244) at neemrana fort palace. From the booking.com i received a forwaded mail copy of neemrana fort palace (Harish yadav from the room reservations) confirming that on 23rd august they have inititaed refund but from the sbi credit card statement i got to know that it's still pending. I have sent many emails to booking.com and hotel. But noone is reverting it back. Kindly solve the issue as early as possible and refund back the money.
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