| Address: | Gemstar Commercial Complex, 310, Ramchandra Ln, Kanchpada, Malad West, Mumbai, Maharashtra, Mumbai City, Maharashtra, 400064 |
| Website: | BookMyBai.com |
I have been forced to write this, because of the harassment that me and my family has been going through post investing in Book My Bai. At this point, we are really sorry we trusted your services.
Our requirement was of a full time maid who could do cooking, cleaning, clothes and dusting. Below are the issues we have :
a. Maids are not informed of what all services customer has asked for. There is really no need of filling in all those initial details on your website then. One of the maids told us she cannot work with water, which made us think why she was registered as a maid on the portal in the first place.
b. We had very clearly informed maids of the work that they will be supposed to do within the given time, and they had agreed. One of the maids, Chaaya, had gone out to meet her relatives for 4 hours once, and later informed the agency that she has been working for 12 hours. She told my mother in law within a week of joining that we must search another maid because our location is too far off for her to travel. She asked us questions like is cooking dinner really necessary? Why wont two parathas suffice?
Really? I could not help but feel ridiculed in the entire process.
c.The third and the most interesting incident is for maid - Tulsi, who had come for interview on Sunday, was even more clearly explained on her work and responsibilities. She agreed to come at 7.30 am today. We agreed to release Chaaya, paid her amount for 20 days. Next day, Tulsi did not come. Her phone was switched off, and we could get in touch with somebody who was handling her phone at 9 am. This guy tells us that the time we quoted was too early (7.30 am), which is why tulsi could not come, and how she had to finish her own work too. Should we really be discussing all this? We had asked a simple question, if she will be able to come, on which she had said yes.
The most disturbing fact for me right now is the amount of 12k which I have paid to Book My Bai for their services. And your team in Mumbai - Sameera & Amit have stopped taking calls & don't reply to messages. Our expectation is that if we have paid this amount, you guys would ensure not one day goes without a maid, and you would ensure least involvement from our end.The overall experience for me has not been any different than if I would have not paid somebody to do all this for myself.
My mother in law is a patient, and it has been a harrowing experience for us all to deal with all this.
Pls sort this out, else refund the amount which you have taken for your services
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