[Resolved] BookMyShow — Amount debited for failed transaction

Ankitasweet

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110063

On 20th March 2016 around 5:17am I tried to book two movie tickets of Kapoor And Sons Movie time Raja garden but transaction failed an amount of Rs 236.36 has been debited.The transaction was done through Axis bank debit card.Then I again tried to book the tickets this time the transaction was successfull but the money which was debited for failed transaction has not been refunded yet. please look into the matter as soon as possible

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Complaint marked as Resolved

Verified Support

Mar 22, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.