[Resolved] BookMyShow — booking cannot be cancelled

AyanB

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700034

Today I bought 3 tickets and by mistake I bought it for today instead of Saturday, then instantly I called to the customer care and tell them about that, but they said they have no such provision to cancel a ticket. My question is there should be a provision for cancellation, please take care of my request, I do agree that there must be a terms and condition but absolutely they cannot deny to cancel a request.

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Jun 28, 2018

Complaint marked as Resolved

Verified Support

May 28, 2018

BookMyShow Customer Care's response Hey Ayan,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since online bookings are confirmed transactions, tickets once booked cannot be canceled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.