[Resolved] BookMyShow — booking not confirmed - payment sent from freecharge and amount deducted

Jishnu Ben

from Mumbai, Maharashtra

Address:

Sathyanath Building Kattakode PO Kattakada, Thiruvananthapuram, Kerala, 695572

I was trying to book 6 tickets to the malayalam movie "VIRUS" and used freecharge as the payment medium. The amount was charged at Rs.815 and was confirmed paid by the freecharge team. At the last page of the booking, bookmyshow just redirected back to my home page and nothing shows up on the transaction history or booking history. When i called bookmyshow they said they have not recieved the amount from freecharge.

I am attaching a screenshot confirming the payment from the freecharge app.

The transaction ID is v75nJhkMXLdFp1_MOBAND[protected]_1

+1 photos

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Jun 15, 2019

Complaint marked as Resolved

Both the companies have mailed me and they have initiated the refund now. And its from Book My Show's end. They have provided [email protected] for further queries.

Verified Support

Jul 06, 2019

BookMyShow Customer Care's response Hi,

Hope your query has been resolved.

Do get in touch with us on [protected]@bookmyshow.com along with the contact details entered while transacting for any clarity

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.