[Resolved] BookMyShow — booking reschedule

kgottam

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	bookmyshow hyderabad

I have booked for 6 movie tickets (Booking id : wwfkrtz) along with f&b - tickets:rs 900/- and f&b:rs 1800/- on incorrect date. I have immediately called up book my show to have the booking rescheduled to next date. I was told that it is not possible and whether i come for movie or eat snacks or not doesnt matter that i will be charged. How can refund be not possible at least for f&b as it has nothing like booking. This is definitely amounts to cheating. I request you to refund total amount as i have reached out within 10 mins after my booking with a request of re-booking for next day and was blatantly refused. Please help.

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Dec 9, 2017

Complaint marked as Resolved

Verified Support

Nov 08, 2017

BookMyShow Customer Care's response Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregators, post the transaction is successful, have zero authority for the said transaction and have to abide by the rules laid by the cinemas & cannot make any changes in your booking

Hope you understand us too

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.